Short DescriptionAs a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.QualificationsLanguages: English and French – minimum B2 levelMicrosoft Excel skillsCustomer service skillsStrong interpersonal and negotiation skillsTeam player attitudeFamiliarity with standard analysis tools/techniquesAbility to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertakenMinimum 1 year of experience in financial area (O2C roles preferably)Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposesAbility to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertiseAbility to understand KPI measures and their impact on profitabilityAbility to propose improvements to optimize and increase efficiency and effectiveness within the deliveryJob ResponsibilitiesResponsible for the day-to-day management of the client’s Accounts Receivable portfolioEnsures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level AgreementsEnsures quick resolution by the Credit Control Team of issues and escalated itemsManages a complex AR portfolio, negotiates and implements payment solutions with clientsResponsible for achieving cash collection and ageing targets Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio Regularly assesses all credit management controls and procedures for change and improvement Develops strategies and solutions for problematic customers Develops strategies and solutions to overcome credit management and credit control challenges Is able to develop customer complex account reconciliations Ensures cash collection targets are met Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes