At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

HEINEKENs process mining Centre of Excellence (CoE) is the one-stop-shop for everything process mining, bringing end-to-end and cross-functional digital insights, enabling continuous improvement of HEINEKEN’s processes and technology. The Global Process Mining Expert is the primary liaison between the Process Mining CoE and its customers and manages the process mining community within HEINEKEN & executes deployment project activities and supports OpCos and functions on business as usual.

We:

deliver insights over and support intelligent automation of our key processes and technology
enable cost reduction, working capital optimization and growth acceleration through (continuous) improvement of our processes and underlying technology
support HEINEKEN's digital transformation and innovation through an end-to-end and cross-functional process management capability.

Your responsibilities would include:

running with the process mining demand management process, by collecting and refining use cases and evaluating and qualifying opportunities
building and manage the process mining community, hosting Quarterly Business Reviews (QBRs) and Learn, Share and Re-apply (LSR) sessions. Track global process mining benefits and adoption
performing first line issue management of queries and issues regarding running process mining use cases. Solve functional queries/issues and collaborate with the IT side of the CoE regarding technical queries/issues
supporting the CoE deployment team in deployment projects (pilots or scaling up existing use cases), according to the roadmap and CoE operating model/service catalogue
maintaining the change and communication plan and executing change and communication activities like success stories and roadshows
providing Global Finance Business Process Management (GFBPM) with process-based analytics and insights.

You are a good candidate if you have:

Bachelor or Master degree, preferably in business / IT
work experience: 5+years
required work experience in field of expertise: Process management/operations or business intelligence/analytics
knowledge of Celonis
strong communication and stakeholder management skills, improvement mindset.

You're a perfect candidate if you also have:

experience in PTP/OTC area
Lean Six Sigma certification
experience in process mining.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

HEINEKEN Kraków jobs

Global Process Mining Expert